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As CMO (Chief Marketing Officer) we want our clients to be close to the action - 'engaged' in the social world - not standing on the periphery.  While technology has allowed us to monitor, manage, revise and track social behavior to best serve the goals of our clients, it hasn't give us the human element of why they 'like' or 'share' or even  'take action'. 

Today's blog is all about motivation and reputation.  Look at your customer base and determine who fits best into these four motivators keeping in mind that none are based on rewards.  Remember these motivators come from engagement in websites, webinars, seminars, online communities and mobile apps. 

1. Smart -  allow your customers the opportunity to showcase their own knowledge of your product or service
2. Successful - Generally people really like to win or excel.  Create competitive dynamics to fuel competition.
3. Structured - Keep your messages and calls to action simple.  Social overload can be confusing and stifle dialogue
4. Socially valued - Remember everyone likes recognition not just the rewards that come with regular patronage.


Depending on your particular organization, you can create user panels, online community forums,  recognition blogs and other non-material rewards for liking, sharing and even writing comments.  There is a myriad of opportunities to help manage the ongoing customer engagement activity.  But the three basic analytics are:

1-onboarding new clients -  between visits to your sites and social, are you capturing new clients?
2-retention -  what is repeat business or repeat behavior look like for your customer experience?
3-conversion - is your multi-channel social strategy engaging new customer activity and repeat business?


Your business plan and marketing strategy should include the technology to manage social engagement.  Armed with the most useful tools and resources, you can understand what motivates your customer, make sense of the data and tweak your campaigns accordingly and lastly, figure out the ROI (return on investment) by assessing the value of each program.  So before you think this is not important to your business or even out of your budget...think again.  Call or email us for more information on these and other marketing strategies specifically designed for your business.

Just Sayin'...

Our thanks to badgeville.com for their intuitive white paper.





 
 
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It is the age old question EVERY business owner wants to know.  Think about this: 
Twenty-five years ago our choices were limited to brick and mortar,
printed word and traditional media outlets.  Today, some of the biggest engines Facebook, Twitter, Vine, Pinterest, tumblr and LinkedIn have turned the traditional way we market, brand and advertise right out the door.  
 
 Social is very hyperlocal but you have to have a strong value proposition (message) for your product or service.  This strategy should also be conveyed equally with your printed materials.  This is a concept that is still lost on many business owners. Whether it is due to fractured structure internally between department heads, no communication from management to the trenches or just plain lack of understanding, this misstep creates confusion and confusion can be the death of a campaign or the demise of a business.  But it is a fixable challenge.

Having a comprehensive branded marketing program both on and off line is the way to keep continuity of your “Call to Action” Message.  If you want to increase inquiries, maximize lead generation and enhance revenue, make certain that you have your social media strategy aligned with your traditional advertising platforms.  

This February 2013 article from Social Media Examiner titled How To Attract More Customers with Content Marketing focuses on the specifics of how to attract, convert and keep customers.   Ask yourself if these tips could indeed contribute to the attainment of your revenue goals. 

Furthermore, a 2012 B2B Content Marketing Trends White Paper from  IDG Enterprises will shed additional light on the shifts we are undergoing in the way we market for and to our clients.   Compare how your company would have responded and let us know if you have any thoughts or comments. 
 
Visit us at www.c8consulting.co for more insights and ways to jumpstart your goals.  
 
Just sayin’…


 
 
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Came across this nifty little app during cocktails with friends...  Save time, money and an exploding wallet or purse!  Easy to upload  http://keyringapp.com/ and easier to use.  Plus it is more than just a storage device for your loyalty and points cards.  You also get exclusive coupons, discounts and the ability to link to your debit/credit card.  Faster check out too!